Customer Success Specialist

We're looking for a Customer Success Specialist to join our team at Stitchi.

About Stitchi 👋

Stitchi is a promotional products full-service agency that helps businesses make a lasting impression through customized promotional items. Our mission is to provide our clients with innovative, high-quality products that strengthen their brand identity and keep them at the forefront of their customers' minds.

We're a remote-first company that values work-life balance and believes that you should work from where you'd like to live - not the other way around.

About Our Team 🤩

Our team is the driving force behind our success. We celebrate diversity in thought, encourage experimentation, and embrace the unique qualities each team member brings to the table. We're on a mission to redefine the way businesses promote themselves and need everyone's perspective to make it happen.

About the Role 🌱

As a Customer Success Specialist, you'll be responsible for managing orders and nurturing customer relationships. You'll work closely with our clients to ensure a seamless experience from order placement to product delivery. In this role, you'll be instrumental in shaping the future of customer success at Stitchi by providing exceptional support and building lasting relationships with our clients.

What you'll be doing

• 🎯 Managing orders: Oversee the entire order process, from initial inquiry to product delivery, ensuring a smooth and efficient experience for our clients.
• 💡 Problem-solving: Quickly address and resolve any issues or concerns that arise during the order process, working collaboratively with internal teams to find the best solutions.
• 🤝 Building relationships: Foster strong relationships with our clients through regular communication, providing exceptional service and support.
• 📊 Monitoring success: Track and analyze customer satisfaction metrics, using this data to inform strategies for continuous improvement.

Any Qualifications?

• 🌱 Strong communication skills: Excellent written and verbal communication abilities are essential for effectively interacting with clients and team members.
• 🤝 Customer-centric mindset: A genuine passion for helping customers succeed and a commitment to providing an exceptional customer experience.
• 🚀 Detail-oriented: Keen attention to detail is crucial for managing orders and ensuring accuracy throughout the process.
• 🔬Experience with the following (is a plus but we encourage you to apply even if you don't know about all of them):
  • Customer service or support roles
  • Order management or logistics
  • Working with promotional products or related industries
  • Familiarity with CRM systems

Stitchi is dedicated to fostering a culture of inclusivity and connectedness. We believe that our diverse team of employees enables us to grow and learn better together. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring, regardless of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation, and beliefs.